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Taking a (short) Cold Shower

New Permanent Water Saving Regulations (= Water Restrictions) started here in Victoria today, and whilst I am all for preserving resources and "doing my bit", some of the new rules are a bit rich:

  • You can only using manual watering systems (which I think means a hose) between 8 pm and 10 am
  • And automatic watering systems between 10 pm and 10 am
  • It is compulsory to fit your hose with a trigger nozzle
  • You are not allowed to hose down paved areas
  • Applying to fill a new pool.

Now I don't mind points four and five, they make sense.  Although before they let you fill your pool , you have to prove  how the volume of water required to fill the pool or spa will be, or has been, offset by water saved around the home.  How ridiculous is that?  But the stuff about watering your garden, seems a bit harsh though.

But what pisses me off about all of this is that such draconian interventions are all about managing demand; but rarely are ideas or legislation about managing and securing our supply of water spoken about. 

Is it any wonder that we have got ourselves in such a situation that requires these permanent rules.  We have watched our population grow dramatically over the last decade; but where has been the new dams and reservoirs?  Where has been the appropriate investment is supporting better water saving technologies?  Where has been the support for an effort to find a long-term desalinisation solution?  Some focus on these areas might have prevented the current situation; drought or no drought.

These "water saving regulations" wouldn't be so bad, if they were coupled with some pro-active movement on the side of securing or water supply, not just managing demand by limiting it.

Posted on Tuesday, March 01, 2005 at 07:22 PM | Permalink | Comments (1) | TrackBack (6)

Virgin's Blues (updated)

It will be interesting to see how Dickie Branson's Aussie offshot Virgin Blue responds to their current state of crisis.  A crisis that they have made worse through their arrogant attitude towards their customers.

The whole thing started yesterday morning, at about 10am when a mystery leak caused the closure its Melbourne Airport terminal.  Ambulance crews treated 57 people for vomiting, nausea and shortness of breath caused by the still unidentified leak (yes, still unidentified almost 48 hours later!).  The terminal remained shut until 8pm, throwing the travel plans of 13,000 Virgin Blue commuters into chaos with 102 canceled flights.

So what did Virgin Blue do to try and look after its frustrated passengers?  They shrugged their shoulders, passed the buck onto the Airport Authorities and served their passengers some water:

"It was out of our control what was happening, so we felt it was a bit unfair to offer food free of charge."

That was Guest Relations Manager Matt Dixon, who obviously has no idea how to look after "guest relationships." (when it hits the fan, he calls it "unfair").   He added that Virgin crews offered to sell  sandwiches ($5.00) and drinks ($3.00) from the in-flight canteen.  There is only one thing worse than an angry passenger, and that's an angry passenger is hungry...

Oh yeah, because they were stuck in Melbourne for the night,
they were told they could organise and pay for their own accommodation in Melbourne – or spend the night in the international terminal. How good of them! And as for organising another flight, they were told to do that themselves as well, with many waiting on hold to Virgin Blue for more than half an hour on mobile phones.

Is that fair, Mr. Dixon?
This whole episode will come back to haunt Virgin Blue.  Big Time.  They reckon that the incident has already cost them $2million.  But that will be small fry to the damage to their reputation and brand.

The answer was so simple Mr. Dixon, even if the closure was not Virgin Blues fault.  You had a choice to either take the hit, re-read your "Guest Relations Handbook" and look after the passengers, or look the other way.

All it would have taken was for you to feed your passengers, help them to organise accommodation and to reschedule their flights.  Easy.  Just lend them a hand.  Sure it wasn't your fault, but it sure as hell wasn't your passengers either.  All it would have taken was some sort of demonstration of compassion and understanding.

Then the news would have been dominated by the "mystery leak" instead it is all about the shitful, couldn't care less attitude of you and your airline.

And the irony in all of this?  Paul Stoddart announced the launch of his new Aussie airline OzJet today....

*UPDATE:  23/02/05*

  • Virgin Blue has caved to mounting pressure (almost 30 hours after the whole debacle started to unfold) and agreed to compensate travellers affected by the terminal closure. Anyone who was delayed for more than four hours will be offered a free flight of equal value.  Why not just do this in the first place? Instead it entered into a public relations fire.
  • We still don't know what it was that caused all the fuss, beyond the fact that it was a "leak"  I find that amazing.  The reality is that more than 50 people were taken to hospital after toxic fumes made them ill and they still don't know what it was they inhaled.  Nor has it been discovered where the fumes came from and whether their presence was accidental or deliberate.   So just how secure is Melbourne Airport?  The relevent authorities  should have a good hard look at themselves.

Posted on Wednesday, February 23, 2005 at 07:35 PM | Permalink | Comments (1) | TrackBack (5)

Self-Awareness in Public

Speaking of Ross over at Strategize, he got me thinking with this post on being self-aware in public; think about the following:

  • person or group of people will always get as close to an exit (top of stairs, bottom of stairs, top of escalator, bottom of escalator, etc.) and stop.
  • People that rush on to an elevator when it arrives at a floor without waiting for people that are on it to get off.
  • People that walk next to each other on a sidewalk, causing other people to have to step out of their way.
  • People that hold things in their hands (i.e., skis, umbrellas, etc.) and spin around with them while conversing in a crowd.
  • People that stop in the middle of a moving crowd to stick their finger in the air and point at things.

Those things are annoying aren't they?  But I bet we all do some of them, perhaps more frequently than we would like to admit.

I apologise to the people at the bottom of the escalator in the shopping centre today....

Posted on Thursday, February 17, 2005 at 07:19 PM | Permalink | Comments (0) | TrackBack (1)

Can I have less "bling" and more "ring" please?

Why is it that in the never ending quest to make technology more appealling to the mass market, simple, common sense things get forgotten?  They tack on all kinds of wonderful features (many of which don't get used) but overlook the basics.

Take my new mobile phone for example (Got a new one last week with the new job.  It's a Nokia 30-something.  Not a bad little phone, does all the right things, and many things that I don't care for.

Except that the all of the built-in ring tones sound bloody irritating.  There is not one that sounds like a simple, basic ring tone.  Only an assortment of annoying high pitch shrieks and noises.  If I heard someone elses phone ring with such a noise, I would feel like throttling them.

So what to do?  I could download something less intrusive, but maybe that's what they want me to do. 

I read recently that Australians spent $60million on ring tones last year.... $60million!  Ring tones almost outsell CD singles!   What I find strange is that most of these ringtone freaks were probably buying the same annoying noises and tunes (think Benny Hill theme, or Achy Breaky Heart) that I am trying to get rid of.  Some of my friends are ring tone addicts, who frequently change from screaming babies, barking dogs, even simulated orgasms.  They don't care that such noises are a bloody nuisance to others.

But it's only gonna get worse, the next trend is towards ringbacks which allow you to force people trying to call you to listen to a tune or noise of your choice rather than a ringing sound. 

Great!  Just what we all need....

Anyone know where I can download a basic "ring ring" for free?

Posted on Tuesday, February 08, 2005 at 08:25 PM | Permalink | Comments (0) | TrackBack (3)

"Is it wet enough for you?"

Sorry for the lack of posts during the week.  Been too tired to read my RSS feeds let alone scribe any posts of my own.  New job and all...

Adding to the excitement of my new job was the wild and woolly weather in Melbourne during the week.  Is there another place on the face of the Earth that is like Melbourne when it comes to weather?  Locals often joke that we can have four seasons in one day, but it was no joke this week.

On Wednesday it was hot, 36C in fact.  Then on Thursday it was cold and wet. Very wet.  We had the highest day of rainfall since records started 156 years ago.  The storm caused all kinds of chaos and damage, the Yarra River become a raging torrent, 100 year old trees were uprooted and metropolitan roads were turned into rivers.

Global Warming, the greenhouse effect, the hole in the ozone layer, the burning of fossil fuels, who knows what to blame for such odd behaviour of mother nature.

Equally bewildering is what is to blame for the strange behaviour of people when it rains.  Or more to the point, the conversational skills of people. Everyone becomes a meteorologist, or expects that the person they are talking to is:

  • "Wonder were it came from?"
  • "Gee, is it wet enough for you?"
  • "Nice weather we are having!"
  • "This would be great if I were a duck."

Why do we revert to such banal crap when it comes to the weather?  I often felt like responding:

  • "The rain is coming from the sky, you dill"
  • "No actually, it isn't.  I like it wetter."
  • "Um.  No it isn't.  It' would be "nice" if it was mild and sunny."
  • "How do you know ducks think that such a storm-battering is great?"

But then people would think I was a smart arse, so I just smile and nod.

Anyway, I was glad when it stopped raining, if for no other reason than conversations could return to normal!

Posted on Saturday, February 05, 2005 at 05:52 PM | Permalink | Comments (0) | TrackBack (0)

Indian Express

Ahh, the fun you have with off-shore call centres.... I have an American Express Card, and they have a call centre in Bombay, India, and it is frustratingly difficult to deal with.  Apart from the fact that I find it bloody impossible to understand some of the operators, they always try to process me.

They sound like people pretending to be robots, and when it all gets to hard, they apologise and either tell you to call another department, or just simply end the conversation with "sorry we couldn't assist you today, but rest assured you are a valued client..."  They might as well just hang up.

The trouble seems to rest with the fact that you can systemise the routine things, but you need to humanise the exceptions.  The overseas call centres run by businesses like American Express, HP and others, fail to understand this basical pillar of business.  I am yet to talk to an overseas operator who have effectively dealt with an issue that is not routine, and hence always ask to be transferred to the Sydney office.

Fortunately for American Express, they continue to enhance their website, and the features for its members, so I don't need to call them as often as I used to. 

Otherwise I would no longer be a "valued client".

Posted on Saturday, January 15, 2005 at 05:18 PM | Permalink | Comments (0) | TrackBack (2)

Shud-Up!

I hate those people who feel compelled to answer their mobile telephone wherever or whenever it happens to ring, and then babble on so loudly that everyone around them can hear.  It means that people nearby are not only subjected to some dumb-ass ring tone (like the Simpons theme) but then they have to put up with even dumber conversations.  You know, like on the train ("I am on the train"), in the supermarket que ("yeah I got the milk") or worst of all when some poor person behind a counter is trying to serve them....

I don't give a toss about their conversation, and it pisses me off that they assume I am interested so they talk even more loudly so that I can here them.

Well it's time to Fight Back! 

You can tell them all to Shhh!  And have a great time telling them to shut the fuck up.  I love it!

(One of the simplest, but best Change This manifesto's yet, and while you are there, check out the Hughtrain, and the free Beginners Guide to Better Business Blogging)

Posted on Wednesday, January 12, 2005 at 06:19 PM | Permalink | Comments (0) | TrackBack (0)

Cinema Contraband

What a bizarre decison by Greater Union Cinemas to ban movie-goers from bringing thier own food and drink into thier cinemas.  Their new policy means that moviegoers will only be allowed to take in food and drink that is bought from the complex's outlets.  How bloody dumb can you get?

I understand that food and drink sold in their Candy Bar's are probably high yielding, and that their are trying to maximise their profits as a business, but such a policy is almost akin to creating a monolpoly; a captive market left with no choice but to pay through the nose for food and drinks (Greater Union charges $4.50 for a 600 millilitre bottle of Coke that costs $1.99 at Woolworths. And its 100 gram bag of chips costs $3.50 compared to $1.65 at Woolworths).

But I don't understand the merit behind a policy that is destined to invoke confrontations with your customers.  Imagine being bailed up on the way into a cinema, and being frisked on the chance you might be smuggling some contraband food through the turnstile....Ridiculous.

Also, what about people, and parents who don't want their kids to eat the crappy popcorn and watered down Coke, but would prefer a water and an apple?  Or diabetics and people with other dietry needs?  Stiff, I guess.

I just can't help but wonder whether the costs of people bring in their own food and drink are worth all the bad publicity this decision wil bring them...



Posted on Friday, January 07, 2005 at 06:47 PM | Permalink | Comments (1) | TrackBack (0)

Losers

It is sad, but somehow I knew that there would be no escaping the  division over Iraq as the world community attempts to present a united front in delivering relief to the victims of the Asian Tsunami disaster.

I had little doubt that headlines like these would be wheeled out in the days and weeks following the tragic events;

  • "America has happily spent more than $US200 billion destroying Iraq, imgaine if those funds had gone towards the poorest nations in Asia."
  • "Instead of spending more than $500 million on detention  centres, why couldn't the Howard Government have spent that money helping Asia's poorest countries?"
  • "If John Howard wants to prove he's moved on from those Asian immigation comments in the 1980s he should allow tens of thousands of homeless victims of the tsunamis to come to Australia and start a new  life."

And of course letter writers around the country didn’t let me down!

I wouldn’t normally trod down this track, but after scanning around some of the online forums, I want to expose some of these “losers”;  People like Caiti Wilson, Williamstown who wrote to the Age:

“Thousands of Australians remain stranded in tsunami-devastated areas and where is the prime of our defence capability? It is stretched to the limit in Iraq, Afghanistan and other countries largely at the behest of the United States.  Australians and our Asian neighbours lie dead and injured while our limited resources are being used elsewhere. This speaks volumes about the priorities of this country in deploying scarce resources overseas to pursue President Bush's interests.”

Moron.

Chris Burgess is no better (also from the Age);

”America has offered, at least as a start, a paltry $15 million to victims of tsunami-ravaged Asia, yet it is estimated to spend around $450 billion annually on military expenditure. Australia has offered a mere $10 million, yet spent around $21 billion on defence in 2003.

"When will governments learn it is more cost-effective (if nothing else) to spend money on helping, rather than endangering life?”

Nor is Gordon Drennan, (in the Sydney Morning Herald);

“Almost 3000 people died as a results of events in the United States on September 11, 2001, and our Government was willing to spend billions to do something about it - even go to war, and not ask any embarrassing questions about the evidence for or legality of doing so.

"Tens of thousands of Asians die and all our Government can spare to help them is $10 million.

"I guess it makes sense. We all know an American's life is worth millions but Asians' lives are worth only a few hundred. I'm surprised there's even a body count. Dead Iraqis don't get counted.”

Severino Milazzo continues the parade of stupidity here:

'It would be a tangible mark of the true greatness of the man were the Prime Minister to devote as many resources to this overwhelming disaster as he has to the Iraqi disaster and its aftermath." 

Richard Sallie on the bandwagon in  The Australian;

“THOUSANDS of lives snuffed out in the time it took the rest of us to draw a dozen breaths, and upward of a million injured, homeless, hopeless and bereaved. The US Government's response? Aid the cash value of ordnance they dropped on Iraq during the first two minutes of "shock and awe" or a few days' worth of TV ads pumped out during "schlock and bore" – their presidential election campaign. Surely a vulgar demonstration of the Bush administration's priorities, their commitment to global citizenry and the value they place on foreign human life.”

Marjo Miller,(from Kihei, USA on BBC Have Your Say) also piped in with:

"We had higher surf than usual here on Maui. However, I would like to see the tax dollars we spend on an illegal war in Iraq diverted to help victims of a force utterly out of their control. As world citizens, this is our first priority.”

But there were some “winners”, like David Blackburn in the smh;

"I wonder if multimillionaire Osama bin Laden will donate anything to help his fellow Muslims in their terrible distress caused by the tsunami”

And John Colebatch (also from the smh);

"Quick. Hurry Osama. Before you lose the initiative. Spend some of your millions. Send some of your obscene followers. Get in and help those suffering so much from the tsunami before the US-led Forces of Evil send in their tents, doctors, nurses and clean water.

"Oh! Too late, they've beaten you again. Next time, perhaps…”

Why do I point these sad, bitter, losers of the left, out? Because they deserve to be exposed. It is sad, but typical that some of the incredibly ruthless "Left" don't think twice about exploiting victims of a tragedy to use as a human platform for their anti-American, or anti-Iraqi war ideology.  It might be cynical of me to suggest this, but I can't help but feeling as though this tragedy is just the thing some devoted Bush and Howard haters have been longing for ever since their candidates failed to topple the objects of their hatred at the ballot boxes earlier in the year.

It seems that it is only when the dead come in handy and can be used to clobber America do these so-called bleeding hearts come out of the woodwork. Otherwise these victims are ignored.

Why is it that no one cared about the hundreds of thousands of Iraqi victims of failed U.N. sanctions before the war? Now the Iraqi dead are like gold to these self-righteous morons, and the victims of the tsunami catastrophe seem to be developing a similar currency.

Have a look at this and wake up!  The devestation in South East Asia has nothing to do with Iraq.  Nor America.  Nor either is it about George Bush, or John Howard.   This is about the families of the 80000 people dead.  This is about uniting to help in both rapid emergency relief missions, as well as understanding that we have an important role to play in the long-term reconsstruction of the region.  It presents us with the opportunity to be a friend.

Get over yourselves, you pathetic, bitter bunch of losers.

Posted on Thursday, December 30, 2004 at 05:57 PM | Permalink | Comments (2) | TrackBack (0)

Jingle All the Way

This year I promised myself I would be more organised than in previous years.  I promised myself I would start my Christmas shopping sometime before December 21.  I usually do a lot of shopping online, including gift buying.  It's quicker, easier and it means that I can spend my days off not having to shop.

But Christmas is different.  I prefer (or thought I did) to go to a real shopping centre.  Experience the excitement, the atmosphere, check out the new products, revel in the "sales"...  Since I had an opening in my calendar today, I figured I might as well trek to a Shopping Centre (Shopping Centres- another reason why Cities are Dead) and see if I couldn't purchase some presents and feel some of that festive excitement and buzz.  And what's better, it's still November, so I would get to feel all warm and fuzzy for starting my Christmas shopping so early...

But after 10 minutes driving around the car park looking for a spot, I had no more excitement.  I couldn't have given a stuff about the carols, decorations and all round yule-tide atmosphere inside the walls of the building  I was circling like a predator.  I almost went back home to my safety and dull world of my computer and desk.  It's not as exciting, doesn't have the same thrill as shopping in the real world.  But it's less stressful.  And at the moment, I'd go for less stressful.

It appears as though Seth might have had the same sort of experience, " How come they never have sales online?"

Why can't the excitement in the offline, real world of retail be replicated in the quiet, static world of online shopping. "Better buy it now before the sale ends..." and all of that impulse inducing blurb.

But Seth is a great thinker, and he came up with an extension of froogle (googles online shopping engine):

Not news.google.com
but
news.froogle.com

A place you can go to and see news about sales and bargains and closeouts and new stores. Probably would need a human editor, which isn't very google-like, but hey.

It would be like trying to create the anticipation and thrill towards the end of an e-Bay auction when you are in a bidding war.  It's exciting and great fun... it creates an real-time, online shopping experience.  And that's something that is missing from traditional on-line shopping sites, but something that many people enjoy during the Christmas period.

(And while they are at it how about a dot-com-dot-au extension for froogle?)

Posted on Saturday, November 27, 2004 at 02:44 PM | Permalink | Comments (1) | TrackBack (0)

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