Another Jetstar horror story has come my way (via email):
"Jetstar, the airline setting new standards in passenger unfriendliness, has just lost some more customers. They were the folks who thought they were flying JQ629 from Sunshine Coast to Sydney on Saturday night - scheduled departure 7.35pm.
Jetstar rang their former customers on Saturday afternoon to tell them the flight had been cancelled for "operational reasons". (What does that mean, not enough bums to put on seats?) The punters were being punted to an 11.35am flight on Sunday instead.
Too bad about people who would have already booked out of their accommodation - they would just have to find somewhere else to stay and, of course, pay. Another dinner to buy, another breakfast. For some, too bad about another 24-hours’ costs of car parking at the Sydney airport. And what if someone was desperately trying to get to Sydney for a bit of Mardi Gras? Too bad!
Was there any offer of assistance from Jetstar? No! What was Jetstar's response to an inquiry about compensation for extra costs? There's none! This is the airline that won't let you on their plane if you reach the check-in counter 29 minutes before scheduled departure - even if the plane is running half an hour late."
Jetstar really seem to be working hard at making Virgin Blue look good. You'd think that Chris Corrigan would wake up an see the opportunity Qantas is presenting Virgin. On present indications there's none, he merely wants to be a duopolist where he can join Geoff Dixon and his Flying Kangaroo in treating customers with the sort of complete indifference detailed above. Bring on Singapore Airlines.
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