What clowns they over at Australias own low frills airline Jetstar...
If you want to fly on Jetstar, they encourage you to book over the internet, or even via SMS; it's the way of the future, you know!
BUT, if you want to complain about Jetstar (like these people have been); you can forget about using the internet, or sending e-mails, because they don't like getting "chat-style, respond-on-demand" messages....If you are pissed off with them, post them a letter please. That way they can make sure "they provide a considered and measured response to what they assume is a considered and measured complaint."
Oh dear. What dills.
Wake up guys! The letter is dead. Long live the email.
The email is our way of trying to have a conversation with you. We don't always talk in "considered and measured" tones. We are just people- your customers (you remember us, don't you?), not corporate robots who can only speak using "considered and measured" business blab. Why not accept that sometimesyou will piss us off and we will yell, scream and be angry. But we might also knock our socks off with something cool that you have done, and we'll be happy, complimentary and congratulatory. At the end of the day, we are going to talk about you and your people, and say whatever we want about you and them anyway. You can't stop us.
But you can join us...talk with us. Or not.
Maybe someone should "post" Jetstar spokesperson Simon Westaway a copy of Cluetrain...I'd email him a copy, but they don't "do email" at Jetstar. Pity. He probably is as completely clueless when it comes to recognising that he and all the little Jetstar-ians dressed in orange are getting closer to greeting the sunrise on Day Three.
Yeah. Here people used to say: ABC teach - in the whole house screaming:)
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