I have posted a fair bit about Jetstar recently (like here, here and here), so it was interesting to read Robert Patersons post about his experience on Westjet, who appear to be Canada's JetStar, but obviously do it infinately better than Jetstar:
What we all experienced was that the real service issue is not doing things - there are no meals on WestJet. It is how you are and how you related to each other and then with the customer. At WestJet we are all called "Guests" . Words mean something. A Guest is someone you legitimately care for. A passenger or a customer is someone you are paid to do things for.
Not too many Jetstar customers would say they felt like guests!
(Thanks Johnnie)
Comments